How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are personally enclosed safely in a satchel/box.
Your address is displayed onto the packaging and collected from us personally by the carriers. We will email you a confirmation containing what you ordered and that your order has been received, completed and to be dispatched. All orders are usually shipped out within 24 hours of your order being placed, outside weekends and public holidays. A tracking number will be provided for orders made via our website. We do use several different courier companies as well as Australia Post. If you require your order to be sent with a specific carrier, please request this in the comments field.
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery.
In Australia our main carriers are Australia Post Express Post and Australia Post eParcel, together accessing every corner of the country. For large and bulky items we mainly entrust Startrack Express and Fastway Couriers, ensuring a safe door to door service for you.
Do you ship internationally?
Yes we do.
Will my order incur customs charges?
Some overseas orders may incur a customs or import duty charge. Eden Healthfoods do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliances. The receiver is responsible to pay any potential duties or charges due